Privacy Policy

This Privacy Policy describes how Betfoxx (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our services at bet-foxx-uk.com. We are committed to ensuring your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Controller of Personal Data

For the purposes of applicable data protection legislation, we are the “data controller” of the personal information you provide to us. If you have any questions or concerns regarding how your data is handled, you may contact our support team at [email protected].

Information We Collect

To provide our services, maintain regulatory compliance, and ensure a secure environment, we collect the following types of information:

  • Identity and Contact Information: Full name, date of birth, residential address, email address, and telephone number.
  • Financial and Transactional Data: Details regarding your deposits, withdrawals, payment methods (such as bank details or e-wallet identifiers), and transaction history.
  • Verification and Compliance Data: Documentation required to verify your identity and address (e.g, copies of passports, utility bills, or bank statements) and information required for anti-money laundering (AML) and affordability checks.
  • Account and Service Usage Data: Details about your betting activity, game play, preferences, and account settings.
  • Technical and Performance Data: IP address, browser type, device information, operating system, and data collected through cookies regarding your interaction with our platform.
  • Communication Data: Records of your correspondence with our customer support team.

Lawful Bases for Processing

We process your personal data only when we have a legal basis to do so. These include:

  • Performance of a Contract: To provide our gambling services to you.
  • Legal Obligations: To comply with requirements set by the Gambling Commission of Great Britain, including AML/CTF regulations and social responsibility obligations.
  • Legitimate Interests: To prevent fraud, secure our platform, and improve our services, provided these interests are not overridden by your data protection rights.
  • Consent: Where you have explicitly opted into specific marketing communications.

How We Use Your Data

We process your data to:

  • Manage your player account and process transactions.
  • Verify your age and identity to prevent underage gambling and fraud.
  • Carry out affordability checks to support our social responsibility obligations.
  • Provide customer support and respond to inquiries.
  • Improve the performance and security of our website.
  • Comply with legal requirements, including reporting suspicious activity to relevant authorities.

Sharing Your Data

We may share your personal data with third parties under strict conditions:

  • Service Providers: We engage trusted third-party providers for payment processing, identity verification, and IT infrastructure.
  • Regulatory Authorities: We may share data with the Gambling Commission, law enforcement, and other regulatory bodies as required by law.
  • Fraud Prevention and Credit Agencies: We share data to conduct identity, financial, and affordability checks.
  • Industry Standards: We may participate in industry-wide harm prevention initiatives, such as the Single Customer View, to protect vulnerable players.

Data Transfers

If we transfer your data outside of the United Kingdom or the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as adequacy decisions by the Information Commissioner's Office (ICO) or standard contractual clauses, to maintain a level of protection equivalent to UK law.

Data Retention

We retain your personal data for only as long as is necessary to fulfill the purposes for which it was collected, including legal, regulatory, and accounting requirements. Following the closure of your account, we are required to maintain certain information (such as transaction records) for a minimum period to comply with anti-money laundering legislation and Gambling Commission license conditions.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request that we correct inaccurate or incomplete data.
  • Erasure: Request that we delete your data, subject to our legal and regulatory retention obligations.
  • Restrict Processing: Request that we limit how we process your data.
  • Object: Object to the processing of your data based on legitimate interests.
  • Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact [email protected].

Security

We implement robust technical and organizational measures, such as encryption and firewalls, to protect your data from unauthorized access, loss, or alteration. We regularly review our security infrastructure to ensure your information remains safe.

Responsible Gambling

We are committed to player safety. We may monitor your activity to identify signs of problem gambling. If we identify such risks, we may restrict account access or provide resources for support. If you feel you are struggling with gambling, we encourage you to use our self-exclusion tools or contact reputable help services such as GamCare or GambleAware.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes via email or through a notice on our website.

Contact Us

If you have any questions or complaints regarding this Privacy Policy, please reach out to us:

Email: [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK supervisory authority for data protection issues.